We want to let you know that by purchasing via the Grandma Bees web site you are agreeing to be bound by the following terms and conditions.

Your use of the site, services and content is at your sole discretion and own risk.

Delivery

We deliver within Australia only. If you are based overseas and want to order, please get in touch.

Delivery is within 7-10 working days from receipt of order, sent via Sendle.

Sendle uses a road delivery network that is efficient and speedy. Each order gets a unique delivery estimate that is shared with us to help you keep track of your order.

The shipping charge of $9.95 (up to 2kg weight, that’s around 4 jars) or $13.95 (for orders between 2kg and 5kg in weight), is added at checkout. No other charges are applied.

Great care is taken with our packaging (recyclable packaging used where we can and bubble wrap for protection), but we are unable to take responsibility once it is the hands of Sendle.

If your goods arrive in a damaged state, please let us know – a photo would be useful!

Pick up

You can choose to pick up your items in person at Gosford Farmers Market (Sundays 8am – 2pm)
Please select this option at checkout and no shipping charges will be applied.

Cancelled orders

If we haven’t packed up your order, then we should be able to change or stop your order. Let us know asap!

Unfortunately once your order has been shipped, we can’t change or cancel it.

Payment

We use PayPal to handle the financial transaction – your credit card details are secure and are not stored on this web site.

Privacy

Grandma Bees is dedicated to keeping your details private. Any information that we collect in relation to you is kept secure.

We only use this information to identify your orders, and personalise your shopping experience with us. We do not pass on/sell/swap any of your personal details with anyone else.

We use cookies to allow you to login to your account and purchase items in your shopping cart.

We also use cookies to help enhance your web site experience – they allow us to keep track of the way that customers use our site. We don’t treat the data collected as personal information or use it in association with other personal information. Being able to find out things like what type of web browsers our customers use, the page they visited before they came to our site, and the pages that they stop by helps us to evaluate behavioural trends and to keep improving. This information is not linked to you personally.

If you buy from us, we will add your email address to our mailing list for the purposes of keeping you up-to-date with our latest creations and seasonal offerings. You can unsubscribe easily at any time.

Copyright

Products, names, and images displayed on Grandma Bees web site and emails are copyright or trademarks of Grandma Bees.

Finally…We are always happy to answer any questions you may have – use our contact form to get in touch or call us on (02) 4334 6868. .